We ship across India through reliable logistics partners. Depending on the destination and the nature of the order, we may use different courier services to ensure a smooth and secure delivery experience.
Shipping Charges
- Orders up to ₹3,000: A shipping charge of ₹100 applies.
- Orders above ₹3,000: Free shipping within India.
If you are purchasing multiple pieces, we recommend placing them together in a single order so that they can be shipped together.
Processing & Dispatch
Each PAULAMI piece is handcrafted and carefully packed before it leaves our studio.
Orders are generally processed and dispatched within 2 working days. Once your order has been dispatched, you will receive the relevant tracking details.
Please note that processing time may be slightly longer during sales, festive periods or periods of exceptionally high order volumes. If there is any unexpected delay with your order, we will keep you informed.
Delivery Timelines
Delivery times vary depending on the destination and the courier service used.
As a general guideline, orders within India are usually delivered within 3-5 working days after dispatch.
Remote locations, adverse weather conditions, public holidays and circumstances beyond the control of the shipping carrier may occasionally result in delays.
Saturdays, Sundays and public holidays are not counted as working days for standard delivery timelines.
Tracking Your Order
Once your order has been dispatched, we will share the tracking information with you wherever tracking is available.
You can use the tracking details to follow the progress of your shipment.
Delivery Address
Please ensure that your shipping address, PIN code and contact details are complete and accurate at the time of placing your order.
PAULAMI cannot be held responsible for delays or additional charges resulting from an incorrect or incomplete address or contact information.
If you realize that you have entered an incorrect address, please contact us as soon as possible. We will do our best to assist you, but changes cannot be guaranteed once an order has been dispatched.
Delivery Attempts
Our courier partners may make multiple delivery attempts depending on their service and the destination.
Please ensure that someone is available to receive the package and that the courier can contact you if required.
If an order is returned to us because of an incorrect address, repeated failed delivery attempts or refusal to accept the shipment, additional shipping charges may apply if the order needs to be sent again.
Damaged Packages
We take great care in packing every PAULAMI order.
If your package appears visibly damaged at the time of delivery, please photograph the package before opening it and contact us as soon as possible.
For any concerns regarding the product itself, please refer to our Returns & Refunds Policy.
Questions About Your Order
If you have any questions about your shipment or delivery, please contact us at shoppaulami@gmail.com with your order number, and our team will be happy to assist you.